CRM Implementation, Contact/Call Center Consultant Sales and Service

 CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central – functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform